Shopping Cart

Shopping Policy


Where will my order be sent from?
Most orders are shipped from China. We are planning to set up a warehouse in the United States, By that time, some American orders will be shipped from the United States. 

How long does the delivery time take?
Country/Area Shipping Method  Delivery Time(From China) Delivery Time (From Local Wearhourse)
United States, Canada USPS/Canadian Special line 20 Workdays 7 Workdays
South Korea, Japan Local Special Line 5-10 Workdays 3-7 Workdays
Southeast Asia Local Special Line 10-25Workdays /
Europe Europe Special Line 10-25Workdays /
Middle East  Middle East Special Line 15-30Workdays /
Note: All your orders can be tracked online

How long does delivery take in the rest of the world?
About 20-30 business days. Delivery time varies by region.

We cannot deliver to the following areas in US:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.

How will my delivery be shipped?
1. US: Amazon functions as our logistics partner to ship out Kinzir products. They will choose the carrier that they think works best for our customers.
2. Other Area: We will choose a logistics company that does better delivery in your country.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is on route.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at